A few months ago, I answered a question posed, i think, on one of the LinkedIn discussion groups (as MrPaladin) where someone wanted to know about Web2.0. My answer was roundly accepted as authoritative and descriptive. But in retrospect, it was probably provincial and pedantic. The answer I gave described the feature of Web2.0 applications that allows interaction with the user without reloading the page. I used as examples perhaps web pages with stock tickers, or news tickers which constantly update their content, or folks who put their latest tweets from Twitter on their web page to be updated the minute each gem of wisdom gets published.

That answer was correct, but one dimensional, because it focused only on the appearances and apparent technology. In a practical sense, Web2.0 is a much larger concept.

At Paladin Consultants, LLC we do web sites, and web services. Many of the technologies we use come from more sophisticated and mission critical applications. Over the past decade, developments in computer languages, processing speed, band width and transmission speed has grown, with an associated increment in demand and expectations for more sophisticated content, marketing, interaction, and entertainment in web sites. This article is an exposition of some of those methods and techniques.

Another article, which discusses the technology of XML (eXtentible Markup Language) was published a few weeks ago in our blog.    XML is another indispensable tool for creating and maintaining content in web2.0 pages.

The early web sites were billboards. They advertised their clients’ product for all who passed by. This progressed rapidly to shopping carts, so that the passers by could order and pay for products. But there were obvious limitations. In the first place, folks don’t like to read long web pages. So the amount of information offered on a page needed to be limited, or, even better, refined so that the user got served only what he was interested in.

Second, marketing grew more sophisticated. Instead of just offering products to a mass market, web sites not are able to establish a kind of a dialog, or relationship with the customer. This is accomplished through interaction over the web. You don’t want to force the customer to reload pages with every choice, so new technology now allows the user’s machine to go and request new data, choices, colors, or what have you while the customer is browsing elsewhere on the page. That new information is requested, received, and formatted behind the scenes, and inserted into the appropriate place while the customer reads on without interruption.

This Twitter widget is something I have resisted putting on our blog and web site. Not all the things I mention on Twitter are, strictly speaking, technology and business related. But in the overall context of things, perhaps that’s not all bad. People sometimes value that the folks they are dealing with are real people and have personalities just like them. And this Twitter widget is a good example of how you can be more in touch and interact with your customer. It puts a ‘human face’ on your company brand.

Web2.0 is said to be the embodiment of more exciting, interesting and topical content into today’s web by using new technology such as javascript, video, sound, and content from other sites. Interaction and content from Flickr, Twitter, Google, YouTube. The ability to embed this new technology into web sites and deliver them to users through their browser brings a welcome new dimension to web communication with the customer.

Story of my life from Paladin Consultants LLC on Vimeo.

Here’s a very short video a friend recently sent me. It suits me to a tee philosophically, and it is illustrative of the purpose and intent of this article in a very real way. See if you don’t agree that content of this sort will make a user more receptive. See if you don’t agree that it can go a long towards establishing a connection between the site’s owner and the prospective client/customer/user.

Here’s a demonstration of a web2.0 technique that combines the solution of economy of screen real estate with a clever way of ascertaining and then delivering content tailored to a user’s preferences.  Click on one of the dark subject words below.

Web2.0 is a great technology because it delivers on target to so many points:

Interest
By your choice of ‘Interest’ you have shown that this subject is a key hot button for you. You don’t need to be bothered by the other items, and clicking on the key word can be both recorded and rewarded. At the same time, screen real estate is conserved. Sometimes when a user is confronted with a huge page of text with no ‘candy’ he will move on before you get your point across.

Content
You are able to add interesting and rich content to your articles or pages in a way that didn’t exist until very recently. Sometimes you might want to add a video extolling the virtues and benefits of your products, or convey an idea in an entertaining way.

Marketing & SalesHere, as I suggested above, you are able to ferret out the user’s preferences, and deliver a targeted response. You are fmeeting his/her needs in a way that was impossible before. You are able to establish esily a relationship with the user which is non-threatening and helpful. And this technology will help you distinguish yourself from your competitors.

ROITechnology, properly implemented, is an effective and cost saving technique. You are able to use a veritable smorgasbord of other sites’ technology (such as in my Twitter example) including Google, Flickr, Yahoo, and many many others. Many sites encourage use of their content, and even provide maps, or hooks into them because they want to cooperate and establish a standard. This is good because you can use this free content to offer information and service to your clients. A prominent example of this is Google Maps, which are appearing on many retail sites today. And, although the technology is not ‘so simple a caveman can do it’, it is well proven, reliable, and effective.

The purpose of this article is to suggest various ways that one can improve his content and delivery to targeted and happy potential customers. The fast moving technologies embedded in web2.0 web pages is growing more powerful and pervasive every day. If I were to talk about all of the technology, the article would too long and uninteresting. So I have confined my remarks to suggesting business uses of this technology. If you would like to see more examples shown in a non-technical and non-threatening environment, the folks at the Academy of the Sacred Heart in Bloomfield Hills, Michigan have put together an excellent primer on the subject. Another, more technical source is the W3Schools Online Web Tutorials.

Please feel free to comment on this article below.

I have developed a system for fitting our blog writing into our daily routine, and it involves the use of technology by gaining efficiency from productive software and streamlining the thought processes.  This helps get around the press of servicing clients in our software development and web business at Paladin Consultants, LLC .

Inertia and the lack of a clear idea of what to write about has been the number one blogging stumbling block for me, along with a cumbersome production process of the blog article itself.  I have solved this in several ways.

1. I found I had a lot of ideas, but didn’t have a way of recalling them when I needed them.  So I started using Evernote, which recently added a Blackberry extension.  Since I am never far away from my ‘berry, I can text, dictate, or send a picture to Evernote, and harvest those thoughts at the proper time.  I also am a heavy user of OneNote, so, on an as needed basis, I copy thoughts from Evernote to OneNote for a more permanent and well-organized record.  There is a good blog for OneNote, which talks about the many uses it has. 
2. I try to have a small camera near me all of the time.  At very least, I have my Blackberry camera. So, armed as such, it is easier to get illustrations of some of my topics and ideas.
3. Recently I have found that once I have decided on a thought or idea, it is productive to actively think about that idea while falling asleep.  During the night, somehow, the idea seems to be processed and examined from all sides, and, oddly enough, seems to be well developed my morning.

The next bottleneck is usually the development of the idea.  This is partially resolved by the sleep technique discussed above.  The problem with the sleep technique is that if you don’t capture it quickly, its persistence appears to be limited.  Use it or lose it.  So among the first tasks of the morning needs to be the capture of the previous night’s thought process.

I’ve had success with mind mapping techniques, especially for short blog articles.  For a longer treatise, a hierarchical outline, such as one might produce in Word would be more appropriate. Usually, I draw the mind map on a yellow college ruled pad, but I’ve gussied up the one for this article to make it visually appealing. See if it makes sense to you.

Once I have the ‘plan’, then it’s time to bring in the power tools to take care of the details.  I use BlogJet, a very convenient and inexpensive online blogging software, which lets me compose, spell check, insert artwork, links, tags, and virtually everything I need to do to produce the blog itself.  I felt that this piece of software reduced the amount to time I spend visually composing each article by at least 1/2 hour.  They also have a very nice feature which fits into Firefox, which allows me to copy and paste pieces of web pages into the text of my blog very easily.

Firefox is an extremely important piece of software for me.  It seems that no matter how hard Microsoft and Google try, they can’t quite come up to the standards of the Firefox Mozilla browser:  Mozilla always seems to be one step ahead of them.  There are two Firefox  plugins that are particularly effective for me: Taboo, and SEOQuake.

Taboo is a software tool which allows you to take many tabs open in Firefox, and store them in one tab as thumbnails.  So, instead of having 20 tabs opened, you might only have two: the one you’re immediately working on, and the other containing the Taboo ‘reservoir’ collection.  Taboo allows you to temporarily store dozens of pages in this thumbnail format, each image growing as you mouse over it.  It saves looking through the tab array, and saves scarce memory.  A very useful tool!  I have a Bookmark category called ‘Blogging Tools’, which I open in tabs  (about 10 sites), then annex them to the Taboo page.  Makes for very efficient research and fact checking.

SEO Quake, is another Firefox app that analyzes the keyword/ key phrase content of your article.  At the end of writing the article in BlogJet, you can save it to a temporary HTML file, and use SEO Quake to appraise it for links, key phrase effectiveness before you publish.  And it always helps to have a list of your Wordtracker phrases to rework your article against.

In the Pantheon of Tools I rank Delicious near the top.  It’s a very powerful tool which lets you save sites, software techniques and articles, like your Browser Bookmark feature.  Except that your Delicious sites are available to you whether you happen to be at your computer or not.  Available on client machines, Available on your Blackberry or iPhone. Available on your laptop.  Available in subgroups as RSS feeds of your tags, of as subscriptions to the tags of the rest of the universe.  An extremely powerful element in anyones toolkit, and a great contribution to social knowledge.

In addition to photographs, I try to include portions of scanned documents like software code where appropriate, to illustrate my point, as well as screen clips, video clips, and charts.  I find that Google charts allows one to create some very nice looking graphics with ones own data.  Those graphics, though not ornate in any sense,  are far more professional looking than those produced by Excel.

Finally, if you are not a strong typist, or are composing at the keyboard, while doing your research at the same time, Nuance’s Dragon Naturally Speaking is a good candidate for you.  I confess to using it sometimes to squeeze out a quick article when I am short on time.

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